FAQ

 

  • How do I become a Bridgewater Retailer?

    Thank you for your interest in Bridgewater. We have an Authorized Dealership Program so we will first need to get you connected with your local OneCoast Territory Manager so they can learn more about your business. 

  •  Start the Dealership Process

     1.  Contact the Sales Representative in your area directly. Bridgewater is represented by ONECOAST, a top gift industry sales organization. To find your local representative, click here. 


    2.  Need more information or have a specific question? Our Customer Service Team would love to help. Customer Service is available to help you Monday through Thursday 8:00 am to 5:00 pm EST. Please feel free to call 1-877-THE BRIDGE (877-843-2743) to talk with an experienced Customer Service Specialist.

  • Where can I find Bridgewater at the Shows?

    Dallas Market Center World Trade Center
    ONECOAST Showroom 256

    AmericasMart Atlanta Building 2
    ONECOAST 1800

    Las Vegas World Market Center
    ONECOAST C-801

  • What is your minimum opening order?

    Our minimum opening order is $500.

  • What is your minimum re-order amount?

    A minimum re-order is $150.

  • How fast is your shipping or when will I get my order?

    Average shipping times are 7-10 business days.

  • How can I find out about my order? When is it shipping, amount, etc.?

    The fastest way to find out information on existing and completed orders is to log on to the retailer portal and access your account.

  • What are the burn times of your candles?

    Our large jar candles burn up to 145 hours, small jar candles burn up to 70 hours, and votives candles burn for 15 hours.

  • How many ounces of wax do your candles have?

    Large jar contains 18.5oz of wax, small jar contains 8.8oz of wax, and our votive contains 2oz of wax.

  • Are your products 100% Natural?

    We use a blend of natural and synthetic ingredients. Please keep in mind that just because a product uses all natural materials does not mean that it is safer or contains fewer allergens. All of our fragrance ingredients adhere to strict safety standards set by the International Fragrance Association (IFRA).

  • Are your products organic?

    It is not feasible to formulate a home fragrance product as organic. It would make our products very expensive, it could deplete natural resources, and our products would not have the same signature scents that you know and love. We adhere to strict safety standards set by the International Fragrance Association (IFRA).

  • Are your products vegan?

    While we do not intentionally add any animal-derived ingredients to our products, we are not a certified vegan facility.

  • Do you test your products on animals?

    We do not test on animals here in our fragrance laboratory and do not hire any 3rd parties to do animal testing for us. We do not intentionally use animal based products, but we cannot make any claims about the testing process of the raw ingredients or other materials used to make our products.

  • Are your candles made from soy wax? Are there are chemicals or paraffin in it?

    Our wax is a proprietary soy-blend wax that was formulated for maximum performance with our in-house manufactured fragrances. As with most fragranced candles, our fragrance contains both natural and synthetic ingredients. We adhere to strict safety standards set by the International Fragrance Association (IFRA). Likewise, we also follow the National Candle Association (NCA) for general wax and candle safety standards. According to the NCA, validated scientific studies have shown that all major candle waxes produce virtually identical combustion byproducts. To date, no peer-reviewed scientific study has ever proven that candle wax emissions are harmful to human health.

  • Do your candle wicks contain zinc?

    Our candles use cotton or paper wicks that are free of lead and zinc.

  • Has your candle glass been tested for safety?

    All of the glass that we use has passed rigorous 3rd party ASTM (American Society for Testing and Materials) safety testing.